Leading a holistic digital redesign & brand evolution

In Q2 2023, Flywire embarked on a major website redesign to refresh its look, improve UX, and align with the evolving needs of its expanding audience. As the Director of Digital and Design, I led the effort, collaborating with an external agency while ensuring internal consistency across all digital and brand touchpoints. This case study explores how strategic design leadership, agency management, and cross-functional collaboration resulted in a scalable and future-proof digital presence.
Current version of the design of flywire.com
Current version of the design of flywire.com
Current version of the design of flywire.com

Challenge

  • The existing website, built on CraftCMS, had supported Flywire through key milestones, including its IPO, but needed a refresh to better serve expanded audiences and improve content flexibility.

  • The redesign needed to integrate UX enhancements, modernize the design system, and maintain accessibility compliance.

  • Managing external agency collaboration while ensuring alignment with internal brand and marketing teams.

  • Expanding and adapting the new visual language beyond the website, including marketing assets, event branding, and digital campaigns.

Previous version of the website

Challenge

  • The existing website, built on CraftCMS, had supported Flywire through key milestones, including its IPO, but needed a refresh to better serve expanded audiences and improve content flexibility.

  • The redesign needed to integrate UX enhancements, modernize the design system, and maintain accessibility compliance.

  • Managing external agency collaboration while ensuring alignment with internal brand and marketing teams.

  • Expanding and adapting the new visual language beyond the website, including marketing assets, event branding, and digital campaigns.

Previous version of the website

Approach & execution

Strategic redesign & agency collaboration:

  • Partnered with an external agency for UX/UI updates and new design components.

  • Conducted stakeholder interviews and UX research to inform architecture and design decisions.

  • Identified pain points and opportunities to improve user experience and content architecture.

  • Provided creative direction while working closely with the agency’s designers and developers to ensure alignment with Flywire’s brand.

Design & development collaboration:

  • Worked closely with the agency’s design team, reviewing concepts and ensuring brand consistency.

  • Provided direct input on UI/UX decisions, accessibility improvements, and content structuring.

  • Managed implementation, testing, and launch, ensuring smooth execution.

Old and new version of the Flywire website

Scaling the new design across the brand:

  • Extended the redesigned UI to marketing assets, social media, email templates, and ad creatives.

  • Led the creation of updated digital marketing materials.

  • Integrated the new brand elements into event microsites, client resources, and other digital experiences.

The update to the social media images design

Ensuring long-term consistency & evolution:

  • Established updated brand guidelines to ensure future-proof consistency.

  • Established processes for maintaining and evolving the design system beyond the initial launch.

  • Worked with internal teams to ensure ongoing accessibility compliance.

  • Managed ongoing iteration and enhancements based on performance metrics and a/b testing.

  • Provided design and development guidance for future site updates and brand extensions.

Flywire's brand guidelines

Outcome & impact

  • Successfully launched a refreshed website that better serves Flywire’s diverse audience and business goals.

  • Improved brand cohesion across all digital and marketing assets.

  • Enhanced collaboration between internal teams and external agencies, creating a more efficient workflow for future updates.

  • Strengthened Flywire’s positioning through a modernized, accessible, and scalable digital experience.

Updated version of the Flywire website

Outcome & impact

  • Successfully launched a refreshed website that better serves Flywire’s diverse audience and business goals.

  • Improved brand cohesion across all digital and marketing assets.

  • Enhanced collaboration between internal teams and external agencies, creating a more efficient workflow for future updates.

  • Strengthened Flywire’s positioning through a modernized, accessible, and scalable digital experience.

Updated version of the Flywire website

Other projects

Copyright 2025 by Tony Camaiani

Copyright 2025 by Tony Camaiani

Copyright 2025 by Tony Camaiani